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Terms & Conditions

Terms & Conditions

These terms apply when you use going2dubai.com or book with us. By making a booking, you agree to them, to our Cancellation & Refund Policy and to our Privacy Policy.

1. Who we are

Going2Dubai.com is operated by INT SERVICES LLC, licensed in the Sharjah Media City (Shams) Free Zone, Sharjah, United Arab Emirates (licence no. 2323049.01). "We", "us" and "our" mean INT SERVICES LLC. Contact: care@going2dubai.com · WhatsApp and phone +971 52 150 8285.

2. What we do

We sell tickets and experiences provided by attractions, theme parks, and tour and activity operators ("operators"). We arrange your booking as an agent. The operator provides the experience, and its own terms and rules apply on the day.

3. Booking with us

  • You must be 18 or older to make a booking, and you're responsible for everyone on it.
  • Check names, dates, times and ticket types before you pay. Tickets usually can't be changed once issued.
  • Your booking is confirmed when you receive a confirmation email with a booking reference.
  • We send tickets by email: instantly for a visit on the same day, and 1 day before your visit for later dates. They also appear on your My Bookings page. If they don't arrive, check your spam folder, then contact us.
  • If we can't confirm your booking after payment, we'll offer an alternative or refund you in full.

4. Prices and payment

  • Prices are in AED. The price at checkout is the total you pay, with no hidden fees.
  • Prices can change until your booking is confirmed. The price of a confirmed booking doesn't change.
  • Payments are processed by Stripe.
  • If your card is in another currency, your bank converts the amount and may charge a fee.
  • If a price is clearly wrong because of an error, for example a ticket shown at a fraction of its usual price, we'll contact you before issuing tickets and offer the correct price or a full refund.

5. Promotions and combos

  • Discount codes and offers have their own conditions, shown with the offer, and can't be exchanged for cash.
  • A combo is one booking of several experiences at a package price. It can't be split, and its parts can't be refunded separately.

6. Changes, cancellations and refunds

These are covered by our Cancellation & Refund Policy and by the terms shown on each ticket option. In short, tickets are non-refundable unless the option says otherwise.

7. On the day of your visit

  • Bring your e-ticket on your phone and, where asked, a valid ID.
  • Check the attraction's rules before you go: opening hours, age and height limits, health restrictions and dress codes. Entry refused for not meeting them is not refundable.
  • Arrive on time. Late arrival or a missed time slot is not refundable.
  • Follow staff and safety instructions at the attraction.

8. Changes by the operator

Operators can change opening hours, close rides or areas, or cancel for safety, weather or operational reasons. We'll pass on any notice we receive. If the operator cancels your experience or closes on your date, you get a full refund or a new date. Closure of individual rides or areas while the attraction is open isn't refundable.

9. Using your tickets

Tickets are for personal use. They may not be resold or used commercially, and operators may refuse tickets that have been resold or copied.

10. Our responsibility

  • We're responsible for arranging your booking correctly and delivering the tickets you paid for.
  • The operator is responsible for the experience itself, including safety, facilities and how it's run.
  • Where we are responsible, our liability is limited to the amount you paid for the booking concerned.
  • Nothing in these terms limits your rights under UAE law, including the Consumer Protection Law, or our liability where the law doesn't allow it to be limited.

11. Events outside our control

We're not responsible for delays or failures caused by events outside our reasonable control, such as extreme weather, natural events, government decisions, security or public health restrictions, or technical failures of third parties. Refunds in those cases follow section 8 and our Cancellation & Refund Policy.

12. Complaints

If something goes wrong, contact us as soon as possible with your booking reference, ideally while you're still at the attraction. We'll reply during our support hours, usually within an hour, and work with the operator to resolve it.

13. Your account

You sign in to your account with a one-time code sent to your email, so keep access to your email secure. You're responsible for bookings made through your account. We may suspend accounts used for fraud or misuse.

14. Privacy

How we collect and use your personal data is explained in our Privacy Policy.

15. Website content

Text, images, logos and the design of going2dubai.com belong to INT SERVICES LLC or its licensors and may not be copied without permission. Attraction names and logos belong to their owners.

16. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah, and the courts of Sharjah have jurisdiction over any dispute.

17. Changes to these terms

We may update these terms. The version on this page when you book applies to your booking.

Last updated: 17 October 2026