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Contact Us

Contact Us

Questions about a booking or a ticket? Message us on WhatsApp or email. Our team replies every day except Tuesday, 08:00–17:00 UAE time, usually within an hour.

How to reach us

Support hours

Every day except Tuesday, 08:00–17:00 UAE time (GMT+4). We usually reply within an hour during these hours. Messages sent outside them are answered as soon as our support hours begin again.

Have your booking reference ready

It's in your confirmation email. Sending it with your first message lets us find your booking straight away.

Quick answers

I haven't received my tickets. Same-day tickets arrive by email instantly; tickets for a later date arrive 1 day before your visit. They're also on your My Bookings page (sign in with your email, no password needed). Still missing? Check your spam folder, then WhatsApp us your booking reference.

Can I change or cancel my booking? Until your tickets are issued (1 day before your visit for later dates), we can change your booking or refund it minus payment processing charges, unless your ticket option says otherwise. Issued tickets are non-refundable. See our Cancellation & Refund Policy.

My ticket doesn't scan at the entrance. Show your e-ticket and booking reference at the attraction's ticket desk, and WhatsApp us a photo of the ticket and the problem.

My card payment was declined. Check that your card allows online and international payments, or try another card. If it still fails, WhatsApp us and we'll look into it.

Do you have an office I can visit? No. We're a fully online company, so all support is by WhatsApp, email and phone. Our registered address is below.

Company details

Going2Dubai.com is operated by INT SERVICES LLC, Sharjah Media City (Shams) Free Zone, Sharjah, United Arab Emirates. Licence no. 2323049.01. Registered address only; no walk-in visits.