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Cancellation & Refund Policy

Cancellation & Refund Policy

Going2Dubai tickets are non-refundable unless the ticket option you choose says otherwise. Here's how changes, cancellations and refunds work, and when you get your money back.

In short

  • Tickets are non-refundable unless the ticket option you choose says otherwise. Each option shows its own cancellation terms before you pay.
  • Tickets for a later date are issued 1 day before your visit; same-day tickets are issued instantly. Until your tickets are issued, we can change your booking or refund it, minus payment processing charges.
  • Once tickets are issued, they can't be cancelled or refunded, except in rare cases the attraction allows. Those take 15–20 days to check, and any refund is partial.
  • If the attraction cancels, or we make a mistake, you get a full refund.
  • No hidden fees: the price at checkout is the price you pay.

1. Which terms apply to your booking

Every ticket option on Going2Dubai has its own cancellation terms. You'll see them on the experience page under each option, again at checkout before you pay, and in your booking confirmation email.

If an option's terms differ from this page, the option's terms apply. If an option shows no cancellation terms, it is non-refundable.

2. Before your tickets are issued

When we issue your tickets depends on your visit date. For a visit today, tickets are issued instantly. For a later date, they're issued 1 day before your visit, so you have time to change your plans.

If your plans change before your tickets are issued, send us your booking reference and we can:

  • change your date, time or experience, subject to availability (if the new choice costs more, you pay the difference), or
  • refund your booking, minus the payment processing charges already paid on your transaction.

Your request must reach us during our support hours and before your tickets are issued.

3. After your tickets are issued

Once a ticket has been issued and sent to you, we can't cancel, change or refund it. We have no way to confirm whether an issued ticket has been used.

In rare cases, the attraction or operator may accept a cancellation request. If your ticket is eligible, we'll tell you before sending the request. Then:

  1. We send your request to the attraction or operator, who checks that the ticket hasn't been used.
  2. This check usually takes 15–20 days.
  3. If they approve it, we refund part of the price: the amount the attraction or operator returns to us, minus payment processing charges.

Sending a request does not guarantee a refund.

4. When you always get a full refund

You get a full refund, or a free change to another date if you prefer, when:

  • the attraction or operator cancels your experience or closes on your date;
  • we can't issue your tickets after you've paid;
  • we issue a ticket for a different experience, date or time than the one you booked.

5. What we can't refund

  • Missed visits, late arrival or no-shows.
  • Used or partly used tickets.
  • Entry refused because a visitor doesn't meet the attraction's rules, such as age, height, ID, dress code or health requirements.
  • Bad weather or crowds while the attraction stays open.
  • Part of a combo: a combo is one booking, so it can't be split or partly refunded.

6. How to ask for a change or refund

Message us on WhatsApp at +971 52 150 8285 or email care@going2dubai.com with:

  • your booking reference (it's in your confirmation email),
  • the lead name on the booking,
  • what you'd like to change, or why you're cancelling.

We reply every day except Tuesday, from 08:00 to 17:00 UAE time (GMT+4), usually within an hour. Messages sent outside these hours are answered as soon as our support hours begin again.

7. How refunds are paid

  • Refunds go back to the card or payment method you used. We can't refund to another card or in cash.
  • We send approved refunds within 5–10 business days. Your bank may take a few more days to show them.
  • We refund in AED. If your card is in another currency, the amount you see may differ because of exchange rates and your bank's fees.
  • If you used a discount code, we refund the amount you actually paid.

8. Card disputes

Please contact us before disputing a payment with your bank. Most problems are solved faster directly.

9. Who we are

Going2Dubai.com is operated by INT SERVICES LLC, Sharjah Media City (Shams) Free Zone, Sharjah, United Arab Emirates, licence no. 2323049.01. WhatsApp and phone: +971 52 150 8285 · Email: care@going2dubai.com

Last updated: 17 October 2026