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Privacy Policy

Privacy Policy

This policy explains what personal data Going2Dubai collects when you visit our website or book with us, how we use and share it, how long we keep it and the choices you have.

1. Who we are

Going2Dubai.com is operated by INT SERVICES LLC, Sharjah Media City (Shams) Free Zone, Sharjah, United Arab Emirates (licence no. 2323049.01). We decide how your personal data is used for the purposes in this policy. Questions: care@going2dubai.com · WhatsApp +971 52 150 8285.

We handle personal data in line with UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. If you live in a country with its own data protection law, you may have extra rights under that law.

2. What we collect

  • Booking details: the lead guest's name, email address and phone or WhatsApp number; the experience, date, time and ticket types you book; and any details an attraction needs for your tickets, such as guest names or a hotel pickup location.
  • Your account: the email address you sign in with and your booking history. We don't use passwords; you sign in with a one-time code sent to your email.
  • Payments: card payments are processed by Stripe, which handles your card details under its own privacy policy. We receive confirmation of your payment and basic transaction details.
  • Messages: what you send us by WhatsApp, email or phone, and your contact details.
  • Website use: your IP address, device and browser type, the pages you view and how you reached our site, collected through cookies and similar technologies (see section 7).

3. How we use it

  • To book your tickets with the attraction or operator and send them to you.
  • To change, cancel or refund bookings, and to answer your questions.
  • To let you sign in and see your bookings.
  • To take payments and prevent fraud.
  • To send service messages about your booking, such as confirmations and ticket emails.
  • To understand how our website is used and improve it.
  • To measure how well our ads work.
  • To keep accounting and tax records and meet our other legal obligations.

We only send marketing messages if you've agreed, and you can opt out at any time.

4. Who we share it with

We don't sell your personal data. We share only what's needed with:

  • Attractions, operators and ticket suppliers, so they can issue your tickets and admit you.
  • Stripe, to process payments.
  • Service providers that host our website and send our emails.
  • WhatsApp (Meta), when you message us on WhatsApp; WhatsApp's own terms and privacy policy apply.
  • Google and OpenAI, for website analytics and ad measurement (see section 7).
  • Authorities, courts or professional advisers, where the law requires it or to protect our legal rights.

5. Where your data is handled

Our team works from the UAE and India, and our platform is developed in Germany. Your data may be stored or accessed in these countries and, through our service providers, in others. Wherever it's handled, we share only what's needed.

6. How long we keep it

  • Booking and payment records: as long as UAE accounting and tax rules require, normally 5 years.
  • Your account: until you ask us to delete it.
  • Messages: as long as we need them to handle your request and any follow-up.
  • Website analytics: up to 14 months in Google Analytics.

7. Cookies, analytics and ads

We use cookies and similar technologies to keep the site working (for example your cart and sign-in), to remember your preferences, and for:

  • Google Analytics, which tells us how visitors use our website.
  • OpenAI's measurement pixel, which tells us whether visits and bookings came from our ads in ChatGPT. It sets its own cookies and may send details of a completed booking, such as its value, to OpenAI.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop your cart or sign-in from working. See our Cookie Policy for more.

8. Your rights

You can ask us to:

  • give you a copy of your personal data;
  • correct data that's wrong or incomplete;
  • delete your data, unless the law requires us to keep it (for example booking records for tax);
  • stop or limit how we use it, or stop sending you marketing;
  • withdraw any consent you've given.

Email care@going2dubai.com from the address on your booking. We may ask you to confirm your identity, and we'll reply within 30 days. If you're not happy with our answer, you can complain to the UAE Data Office.

9. Keeping your data safe

Our website uses an encrypted connection (HTTPS), you sign in with one-time codes instead of passwords, and only people who need your data to handle your booking can access it. No system is completely secure, so contact us straight away if you think your account has been misused.

10. Children

Bookings must be made by an adult aged 18 or over. We collect details about children, such as their age for a child ticket, only from the adult making the booking and only to issue their tickets.

11. Changes to this policy

We may update this policy. The latest version is always on this page, with the date it was last updated.

12. Contact us

care@going2dubai.com · WhatsApp and phone +971 52 150 8285 · INT SERVICES LLC, Sharjah Media City (Shams) Free Zone, Sharjah, United Arab Emirates.

Last updated: 18 October 2026